General
I’m having trouble accessing my account.
How can I change my log-in email?
Another user asked if we can conduct a transaction through PayPal gift or invoice, is this safe? Am I allowed to do this?
Buyer
How do I purchase an item?
This listing looks suspicious, what should I do?
When I attempt to purchase an item, I get a PayPal error. What’s going on?
I bought an item, but the seller is not responding.
I purchased a fake item, how do I get my money back?
I received an item I purchased and it did not come as described, how do I get a refund?
What if there is an issue with the transaction? (Seller does not ship the item, the item is damaged, etc.)
Who is in charge of paying for international duties and taxes?
How do we do trades through Heroine?
Seller
How do I sell an item?
How do I get paid?
I just sold an item on Heroine what’s next?
Where do the funds go when I sell an item?
Should I post my item in Grails or Core?
Why was my item moved to a different section?
Does Heroine allow replica or fake items?
Why was my item deleted?
How do I change my PayPal email?
How many offers can I accept as a seller?
I accidentally sent out/accepted an offer, how do I cancel it?
I accepted an offer on an item I have for sale, when do I get paid?
How do shipping costs work?
Do I need to ship the item with tracking information?
How much does it cost?
I just refunded a buyer will I be refunded the Heroine fee as well?
How do I make sure I am eligible for PayPal Protection?
How do I refund/cancel a transaction?
When should I ship out a sold item?
- 选择选项会使整页刷新
- 在新窗口中打开。
- 在新窗口中打开外部网站。
